General questions about the Comfort Lux brand
Why is Comfort Lux different from other hygiene product manufacturers?

For many years we have been successfully combining uncompromising product quality, our reliability as a business partner and environmental responsibility. This is why:

  •  each roll is manufactured according to the highest standards;
  • the products are always available without any delays;
  • cooperation with us may take place in various formats;
  • processed paper for recycling and natural cellulose are used for manufacturing;
  • we practice personalized approach to each customer.
Do your products include environmentally safe solutions?

Yes. We manufacture our products with minimal environmental impact, particularly due to using:

  • bogus paper (manufactured out of secondary raw materials);
  • natural cellulose (manufactured from wood that is grown for this purpose and does not lead to cutting natural forests).
Do you cooperate with B2B customers only or is there an opportunity of buying retail?

We specialize in working with B2B customers, namely chain stores, HoReCa, distributors, cleaning companies and the state and private sectors. Currently there are no retail sales.

How do you control the quality of each batch of the products?

We observe the highest quality standards, which is approved by the ISO 9001 certification. The control takes place at every stage:

  • raw material verification: we use only the high quality base paper;
  • production control: there are corresponding sanitary and hygienic conclusions and quality certificates regarding every raw product batch;
  • verification of the finished products: we test pieces, density and safety for health;
  • hygienic safety is ensured by raw product manufacturers by steaming it at high temperatures.
What is the product price for distributors?

If you are interested in cooperation with us as a distributor, we are going to suggest the best conditions and competitive prices. In order to discuss the details, please call us or send us a message via messengers, using the information on the Contacts page.

How many meters of toilet paper does a roll contain?

This depends on the product type. A roll of cellulose paper has a fixed number of pieces. If you know the width of one piece, you may calculate the total length of the roll. Bogus paper: the roll length depends on the thickness of the raw material, so it may change from one batch to another.

Questions about cooperation and ordering
How to begin cooperation with Comfort Lux?

Contact us, using the Contacts page, and we are going to discuss all the details. In particular, we are going to suggest flexible cooperation conditions for businesses and ensure stable supplies and customized solutions.

What are minimum order quantities for business customers?

The minimum order quantity is five pallets of selected assorted goods. You may combine various types of products according to your needs.

Is it possible to receive test samples before approving the procurement decision?

Yes. We provide test samples for you to make sure of the quality of our products before making an order.

What payment and delivery conditions do you suggest?

The first supply is conducted on a pre-payment basis. Then, an installment plan on individual conditions may be applied during cooperation. The products are delivered all over Ukraine and abroad. There is also a customer pickup option.

May personalized conditions be applied to large networks and corporate customers?

Yes. We suggest personalized cooperation conditions to large networks, corporate customers and distributors. Contact us to discuss the details.

May I order toilet paper under my own brand?

Yes. We work according to the Private Label scheme and manufacture products under your trademark.

What are the options of Private Label product customization?

We are going to develop and print the label design according to your comments. You may also provide an available visual element (logo, label, etc.) that we are going to place on the packaging.

Logistics and supply chain
From which regions do you accept orders?

We accept orders from all the regions of Ukraine (except for temporarily occupied territories) and from abroad.

What is the time of delivery of products within Ukraine and abroad?

Delivery time depends on the volume of the order:

  • small batches are sent on the next day after payment;
  • processing and delivery of large orders require around a week;
  • international delivery time is negotiated individually.
May automated repeat supplies be established?

Yes. You may establish regular supplies on a weekly or monthly basis or on certain dates that are comfortable for your business.

Are there any guarantees that products are always available?

Yes. We have a large everyday storage facility that allows us to support our product stock for some weeks in advance, ensuring uninterrupted supply.